Terms of service

These terms apply when you use thegamingclub.co.uk or buy from The Gaming Club. Please read them before ordering.

1. About us

The Gaming Club is a trading name of Back to the Office Limited, a company registered in England and Wales (company number 13983827), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: hello@backtotheoffice.co.uk.

2. Your order

Placing an order is an offer to buy. A contract is formed when we deliver your digital key, or when we confirm dispatch of a physical item.
We may decline or cancel an order, for example if an item is unavailable, a price was clearly shown in error, or we can't verify the payment. If we cancel, we'll refund you in full.
You must be 18 or over to place an order, or have the permission of a parent or guardian. Age ratings (such as PEGI) are shown on product pages.

3. Prices and payment

Prices are in pounds sterling (GBP) and include VAT where it applies. Any delivery charge is shown at checkout.
Payment is taken when you place your order. Some payment options, such as pay-later services, are provided by third parties under their own terms.
To protect customers, we run fraud and security checks on orders. This can occasionally delay key delivery.

4. Digital game keys

Each key is for the platform and region shown on the product page. It's your responsibility to check that these match your account and device before buying.
Keys are redeemed on the platform's own service (for example Steam, Xbox, PlayStation Network or Nintendo eShop), and your use of the game is covered by that platform's and the publisher's terms.
Keys are for personal use. You may not resell keys bought from us.
When you buy a key, you ask us to deliver it straight away and you agree that your 14-day right to cancel ends once it's delivered. Your rights if a key is faulty are explained in our refund policy.
Pre-orders: the release date and content are set by the publisher and can change. If a game is delayed or cancelled, you can cancel your pre-order for a full refund.

5. Gaming Club PCs

Product images are for illustration. The specification listed on the product page is what you'll receive.
If a listed component becomes unavailable, we may substitute one of equal or better performance. We'll tell you before dispatch and you can cancel if you prefer.
Warranty cover is shown on each product page and is in addition to your statutory rights.

6. Cancellations and returns

Your cancellation and return rights are set out in our refund policy, which forms part of these terms.

7. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, for business losses, or for problems caused by third-party platforms or publishers. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

8. Using our website

You must not misuse our website, attempt to gain unauthorised access, or use it for fraud. Content on this website, including our logo and designs, belongs to us or our licensors. Game names, platform names and logos belong to their respective owners.

9. Complaints

If you have a problem, please email hello@backtotheoffice.co.uk and we'll do our best to put it right.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. We may update these terms from time to time; the version in force when you order applies to that order.