Privacy policy

This policy explains how The Gaming Club collects and uses your personal data when you visit thegamingclub.co.uk or buy from us.

Who we are

The data controller is Back to the Office Limited, trading as The Gaming Club, company number 13983827, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact us about privacy at hello@backtotheoffice.co.uk.

What we collect

Order and account details: name, email address, billing and delivery address, phone number if you give it, order history, and the products you buy.
Payment information: payments are handled by our payment providers. We don't see or store your full card number.
Fraud prevention data: IP address, device and browser details, and payment check results, used to protect you and us from fraud.
Website usage: pages viewed, searches and basket activity, collected using cookies and similar technologies.
Messages: anything you send us, such as support emails.
Marketing preferences: if you sign up for our emails.

How and why we use it

To fulfil your order (contract): taking payment, delivering keys and PCs, and providing support and refunds.
To prevent fraud and keep our store secure (legitimate interests and legal obligation).
To meet legal duties (legal obligation): for example keeping tax and accounting records.
To improve our website and products (legitimate interests): understanding how the site is used.
To send marketing emails (consent): only if you opt in. You can unsubscribe at any time using the link in each email.

Who we share it with

We share data only as needed with service providers who act on our behalf, including Shopify (our e-commerce platform), payment and pay-later providers, fraud-check services, digital key suppliers (order details needed to issue your key), couriers (for PC deliveries), email and marketing services, and our professional advisers. We may also share data when required by law. We don't sell your personal data.

Some providers, including Shopify, may process data outside the UK. Where they do, appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

Cookies

We use essential cookies to run the store (for example, your basket) and, with your consent where needed, analytics and marketing cookies. You can manage cookies through the cookie banner and your browser settings.

How long we keep it

We keep order records for 6 years after the end of the tax year they relate to, to meet our legal obligations. Marketing data is kept until you unsubscribe. Other data is kept only as long as needed for the purposes above.

Your rights

Under UK data protection law you can ask to access, correct or delete your data, restrict or object to how we use it, ask for a copy to move to another service, and withdraw consent at any time. To make a request, email hello@backtotheoffice.co.uk. We'll respond within one month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. The latest version will always be on this page.